The Importance of Effective Interpersonal Communication in Organizations

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Communication is an important skill for people to have in an organization. Through the interpersonal communication (communication between two or more people) process, people can exchange information, create motivation, express feelings or apply penalties for inappropriate behavior, all within the workplace (Robbins, et al, 2009). According to Eunson (2008) people who lack communication skills in the organization should be trained to deal with different situation that involve communicating effectively. In response to Eunson (2008), this essay aims to prove why interpersonal communication is an important skill to have and how organisation can train employees and managers to use these skills within the workplace. Additionally, the essay will …show more content…
Interpersonal communication takes place between two or more people, in a face to face context, through verbal and non-verbal messages and gestures (Sethi and Seth, 2009). By being aware of the interpersonal communication skills, managers can understand an employee’s attitudes and beliefs through the verbal and non-verbal gesture they offer. For instance, a manager who is aware of interpersonal communication skills will be able to pick on an employees attitudes and beliefs towards a designated job and being able to attune the job requirements to the preferences of the employee. In addition, understanding different models of communication enable managers to depict different messages being provided by the employee or customer and develop their communication skills. The Shannon and Weaver model of communication was developed to show the effects communication between two people (interpersonal communication) (Kikoski 1993). In the Shannon and Weaver model, a message is encoded (via a symbolic form) from a source (the sender) through a medium called a channel, and decoded (retranslated) by the receiver. However, the message can be interrupted by a process called noise and can result in discrepancy and sometimes negative feedback from the receiver (Bowman and Targowski 1987). In response to the Shannon and Weaver model of communication, through the identification of any noise within the communication process, as a result of the manager level of attunement in

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