Essay on Quality Program
Why Deming’s 14? The bookstore has numerous elements warranting an improvement in quality. They have a reduced workforce that can prompt short term reactions rather than long term planning (Mind Tools, 2013). Also working against the bookstore is the groupthink mentality of sticking to status quo. There is a serious lack of morale as well as no opportunities for professional development for this diminishing cast of employees. Another serious barrier to quality improvement is the favoritism shown to select employees which is a barrier to pride (Mind Tools, 2013). Deming’s 14 address these barriers to quality and more. Deming’s philosophy can be applied to any size organization; so the fact that the bookstore is small is not a hindrance for application of philosophy (Mind Tools, 2013). Deming states the greater the variance, the greater the waste (Cohen, n.d.). From a buyer’s perspective, this is a true application to the bookstore. In one department, the supply department, there were six to nine suppliers of paper products.