Essay on Communication and Vision

1043 Words 5 Pages
This paper will review the leadership style of Pearl Whtiman, owner of the Longhorn Restaurant. Whitman’s leadership and management styles were very closely related and were both consistently aloof and ineffective. Whitman’s small business employed approximately 15 people ranging from 15-70 years of age. The employees of this business were frequently left to their own devices in regards to crisis management, maintenance and repair, and employee relations. After nearly 25 years of business and years of increasing withdrawal by Whitman, the small restaurant was forced to close and enter bankruptcy. The first aspect of leadership that Whitman was lacking was communication. Communication is the human connection required to build …show more content…
Whitman came to the restaurant to check in twice per week. During these visits she collected the money, spoke to customers, and told employees what to order. There were never any goals set for employees to work toward. There was no motivation. Whitman failed to provide anything for employees to strive to achieve. The lack of vision and goals left employees with little to really try for. Though in the restaurant industry appropriate goals may sometimes be difficult to determine, the need still exists to create motivation and a sense of loyalty among the employees (Clark, 1997). In the case of the Longhorn the lack of motivation turned to a complete lack of caring. Employees frequently failed to show up for work, shirked their job duties, and rarely did anything more than was absolutely necessary to get a paycheck. Richardson (2009) describes the importance of communication between leaders and subordinates as especially important in times of crisis. When the Longhorn was burglarized in the early morning hours and a cook came into work before the thief was out of the building, Whitman failed to even show up. This left the cook feeling unsafe and abandoned by the leadership in the crisis situation. According to Richardson (2009, p 12), “When people cannot get adequate information about their safety, security, and future prospects, research suggests that most

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