What is Total Quality Management? Total Quality Management, according to Investopedia, is the continuous process of reducing or eliminating errors in manufacturing, streamlining supply chain management, improving the customer experience and ensuring that employees are up to speed with their training. (Investopedia). Total Quality Management could also be defined as “managing the entire organization so that it excels on all dimensions of products and services that are important to the customer.” (Jacobs & Chase, 2012). There are several ways that you could define Total Quality Management, depending on your viewpoint and experience in the business world. Total Quality Management was developed by a man named William Deming. He was a management consultant whose work had a huge impact on Japanese manufacturing.
There are 8 principles of Total Quality Management:
• Customer focused organization – This principle relates to situations where organizations depend on their customers, giving them no excuse not to understand the current and future needs of their customers. The goals in an organization like this should be to meet future customer needs, meet customer requirements and strive to exceed customer expectations.
• Leadership – Leaders should create an environment where people can become fully involved towards achieving the organizations goals/objectives. Leaders should also establish unity of purpose and direction in the internal environment of an organization
• Involvement of…